seahunt's profile

Thu, Dec 5, 2019 7:00 PM

Need to delete Community account

I am no longer a Virgin Mobile customer. How do I delete this community account?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Boost Care

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3.6K Messages

2 y ago

Hi there Seahunt. On the right hand side of the panel you should be able to see the settings option ( 3 dots) The option to delete should be in the settings. Thank you. Victor21

6 Messages

2 y ago

The only delete option I found is for a subscription to a post.

I did find two sets of 3 dots. The one which appears in the upper right corner of my original post has the following options:

- Mark as New

- Bookmark

- Subscribe

- Subscribe to RSS Feed

- Get Direct Link

- Print

- Email to a Friend

- Report Inappropriate Content

The second set of three dots seems to relate to Community Topics; here are those options:

- Subscribe to RSS Feed

- Mark Topic as New

- Float this Topic for Current User

- Bookmark

- Unsubscribe

- Sort by Topics

- Sort Oldest to Newest

- Sort Newest to Oldest

- Printer Friendly Page

I've also been through every one of the screens for my profile with the same results - no delete account option.

Since I'm not longer a customer, I'd like to delete the community account.

6 Messages

2 y ago

Thank you very much!

6 Messages

2 y ago

Yes. It deleted the subscription to this topic so I had to resubscribe to get notifications about replies. There was no option to delete the account.

6 Messages

2 y ago

No.

Boost Care

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3.6K Messages

2 y ago

Thanks. We have notify our back off to cancel your profile. Please allow us 24 hours for completion. 

Boost Care

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3.6K Messages

2 y ago

Is there small box with an arrow next to the dots on the right hand side? 

Boost Care

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3.6K Messages

2 y ago

Understood. Did you try unsubscribe on the second set of dots? 

Boost Care

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3.6K Messages

2 y ago

Hi there Morningstar8. Thank you for contacting us. We have notify our back office to cancel your profile as well. Please allow us 24 hours for completion. Victor21

10 Messages

2 y ago

Can you please do the same thing for me, I have exact sam eproblem and none of your suggested soulutions apply. Thanks

Boost Care

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3.6K Messages

2 y ago

We have submitted the request. We need to await on the resolution. Victor21. 

6 Messages

2 y ago

My Community account is still active. It's been several days since the request to delete it...

10 Messages

2 y ago

So nothing happened my account is still active

424 Messages

2 y ago

closed