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Wed, Mar 13, 2019 6:00 PM
2 y ago
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Understood. We want to help. Please send us a private message along the IMEI number, phone number and the PIN.
Hi, Shiny. Thanks for contacting us. All of our phones are made to work exclusively in our network, some phones qualify for unlocking, but that does not guarantee that the phones can work on other networks. To unlock your device, you'll need to meet some requirements.
1. The device must be turned on in the Sprint coverage area with the Boost Mobile SIM card in it.
2. The person requesting the device to be unlocked must be a current or former customer or an individual owner who can provide the phone number and PIN code for the account last associated with the device.
3. The device has not been reported as lost or stolen.
4. The device has been activated at least 12-months, and at least a payment has been made within the last 90 days of that 12-month activation.
Hey there, @cambo! If you do meet the requirements, please send us a private message by clicking on my name, then selecting the option that says "send this user a private message". We'd love to help!
Hi there, @Contractor13. Was your former phone used in your account for at least 12 months?
If there's anything else we can assist you with, please let us know @Contractor13.