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Wed, Sep 2, 2020 3:00 PM
4 m ago
10 m ago
Hi there billydeible. Thank you for contacting us. Is the new phone an actual Boost mobile phone or an unlocked device from another carrier? victor21
Understood. Not all unlocked phones are compatible with Boost mobile. Please visit www.boostmobile.com/bring-your-phone/ and enter your Device ID to check if your phone is compatible with Boost mobile. If so, it will allow you to purchase a compatible sim card for it.
If you phone is unlocked then it is compatible as long as you have the proper sim card, but in order to activate it you have to call support and have it done over the phone not through the online web portal.
I have a S9 and I try swapping it but it keep saying not eligible to swap. And I'm putting in the information 💁♀️. Its just won't let me. And the updating and all that its bs it takes 4 hours or more to finish 🙄 smh.
Hi there! Is it an unlocked phone or a Boost Mobile device?- EdmundM