Mikee's profile

300 Messages

Mon, May 13, 2019 8:00 PM

High latency Hotspot + Losing Connection

It's very frustrating not being able to use a service you pay for. $60 a month so I can use my service 70% of the time is beyond a scam.

 

I have high ping/latency when trying to play my Playstation 4 using my hotspot connection. Sometimes the connection drops so I can't use my hotspot at all. My service seems to be gone but it says I have full LTE. Someone please get in contact with me so I can figure this out and get compensated.

 

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Responses

2 Messages

2 y ago

I get the same thing but with my whole service cant play any games like clash royale or, play online on my pc using my hotspot. constant 400 ping with jitters of 80. I used to get like 50 ping with speeds in the high 20s down 3 up now getting around 16 down 1 up. This is all chnages when its late at right or early in the morning which is when its actually usable. 

2 Messages

2 y ago

sent pm 

Boost Care

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1.9K Messages

2 y ago

So sorry to hear about this experience, dbzdanman. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.

300 Messages

2 y ago

I was told they were going to have someone come check the tower near me and to wait 48 hours for a reply.

 

I was also told to completely reset my phone (back up my data and factory reset the phone entirely). 

 

Not sure what the answer is but I hope this can get figured out soon.

Boost Care

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1.9K Messages

2 y ago

Thanks for the private message. We'll continue to assist you in private. 

300 Messages

2 y ago

It has been 48 hours. Can I get an update? My service just went out again like clockwork.

Boost Care

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3.7K Messages

2 y ago

Hey there, Mikee! We already have another conversation pending. We have answered you via private message. Please verify your inbox.

300 Messages

2 y ago

About 1 hour and 10 minutes till my service goes out all night and no one can tell me why. 

 

I pay my bill every month and yet the last 30 days I have not been able to use my service properly. I need compensation or I am switching to Sprint by the end of the month. 

300 Messages

2 y ago

1 hour and 24 minutes till my service goes out and Boost cannot tell me why but still want me to pay my bill.

300 Messages

2 y ago

Everyones service in my household is non-functioning once again, at the exact same time every single night. I really feel like I deserve some compensation at this point. Their is a problem and it isn't my device.

300 Messages

2 y ago

Service is once again almost non-existent for me and everyone in my household. I pay my bill every month and for the past month my service has barely worked. Why can't I get compensation for this?

300 Messages

2 y ago

Another night where no one in my household can use their service. Why can't we get compensated for this? 

 

Constantly repeated to do the troubleshooting steps I have already done.

 

I've been told their is no problem in my area, no outages so I can't be compensated.

 

I've been told their is outages.

 

I've been told the towers are being upgraded and the network traffic is slowing people down.

 

If this isn't resolved soon I have no option but to change to a service that will work VS one that will take my money and not work.

300 Messages

2 y ago

Data service has slowed to a crawl for my household. Again. This time it happened around 2AM, before it was happening around 10PM. 

 

Any idea yet what is going on with everyones service?

300 Messages

2 y ago

Another night without my service...

 

No one in my household has hit a data limit (none of us are even close and are separate plans) yet our service is slowed all at the exact same time.

 

How many more days is it going to take till people can use the service they are paying for?

300 Messages

2 y ago

I sent you the message. I have been through this though and am always told their is no issue. Their is one because it happens almost every night to multiple people.