Mikee's profile

300 Messages

Mon, May 13, 2019 8:00 PM

High latency Hotspot + Losing Connection

It's very frustrating not being able to use a service you pay for. $60 a month so I can use my service 70% of the time is beyond a scam.

 

I have high ping/latency when trying to play my Playstation 4 using my hotspot connection. Sometimes the connection drops so I can't use my hotspot at all. My service seems to be gone but it says I have full LTE. Someone please get in contact with me so I can figure this out and get compensated.

 

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Responses

Boost Care

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1.9K Messages

2 y ago


Thanks. We'll continue to assist you in private. 

300 Messages

2 y ago

I have nearly full LTE. No specific error messages. None of my apps will load, the device connected to my hotspot has the same issue. It acts like my speeds have been slowed down.

 

I just got off the phone with Boost Customer Service which after resetting my services and restarting my phone not resolving the issue referred me to a device specialist who could not help me either. The device specialist suggest I call back Boost Mobile or go to a Boost Mobile store.

300 Messages

2 y ago

My data service is not working. I have data left but cannot use my data or my hotspot.

 

I have tried all the troubleshooting options given to me.

Boost Care

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3.5K Messages

2 y ago

Let's do some investigating. How many signal bars do you have? Does it show 3G, 4G, or LTE? Are you getting an error message?

Boost Care

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1.9K Messages

2 y ago

We want to take a look at this. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.

300 Messages

2 y ago

It has been nearly an hour since I gave a reply and was not replied back to. Can someone please help me? 

300 Messages

2 y ago

I just tried using another member of my households phone data and hotspot neither of which work. Same phone and same provider. I was told their is no issue in my area in terms of outages. What is going on and how can I get some help with this?

Boost Care

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2.3K Messages

2 y ago

Hey @Mikee! We apologize for the delay. We have replied to your PM. Please check your inbox. 

300 Messages

2 y ago

Still having issues and unreliable service. 

300 Messages

2 y ago

I am once again not able to use my hotspot or applications on my phone. This seems to happen around the same time every day.

 

I was told to back up my data and completely wipe my phone, I am not doing this.

 

Two phones using Boost Mobile service in my household cannot use their data even when we are told their is no outage. Why?

 

This problem rises up at clockwork almost every single day and we cannot do anything about it yet are required to pay our bill. Why?

 

Their is clearly a problem with the service considering how often people come here with the same issue. It isn't us. Whoever is in charge of these forums needs to get someone here that can help us out.

 

@Victor21 

@Nosh_CxUx 

@JohnJ7 

@jalopez81 

@JamieB 

@Joy1713 

@Fonsy82 

@EdmundM 

300 Messages

2 y ago

Going into my 3rd week now of not being able to use my service. Someone please help me. I have replied to everyone and have yet to get this issue resolved.

Boost Care

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1.9K Messages

2 y ago

Hi, Mikee. Thanks for contacting us. We received your private message. We'll continue to assisting you in private. 

300 Messages

2 y ago

I was told their was and wasn't an outage all within the span of 5 minutes by different people.

Someone is lying and I am paying my bill for a service that isn't working. Someone please make this right.

Boost Care

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944 Messages

2 y ago

We're sorry for the bad experience. We'll continue to assist you through Private Message. 

300 Messages

2 y ago

Except ive received no assistance in a PM. Why am I being treated like this??? I pay my bill please help me.