Happysredtop's profile

Sat, Dec 1, 2018 2:00 PM

Stylo 4 Bad mobile data

Has anyone with the stylo 4 gotten their phone to stop dropping mobile data every couple of minutes? I give up on boost to help. Just want to know if there's any hope of a fix or if i should consider another alternative.

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Responses

Accepted Solution

16 Messages

3 y ago

Hey christina1, i received an update today that finally fixed the problem! Finally found someone to listen that it was a bug in boost programming. I love my phone and so glad i no longer want to run over it. Good luck to you

23 Messages

3 y ago

I have the same issue with lg stylo 4. And boost aint tryin to help. I been havin this issue for 3 mths. This my last month wit Boost.

Boost Care

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1.2K Messages

3 y ago

We understand your frustration and are truly sorry for the inconvenience, @Christina1. We've tried all the troubleshooting steps available for this device as well as a master reset, however, the problem persists. We recommend you contact LG (1-800-793-8896) to inform them about the inconvenience you've been experiencing with the phone.

 

 

We remain at your service.

23 Messages

3 y ago

Lg Said theres nothing wrng wit my device. I never thought boost mobile was jst like all the sorry carriers. yall can hve this phone back.

Boost Care

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1K Messages

3 y ago

Hi there Christina1.  So sorry for this hassle; I'd love to help you with this ASAP. Can you please send me a Private Message with your phone and pin number? 

16 Messages

3 y ago

Hey christina1, i received an update today that finally fixed the problem! Finally found someone to listen that it was a bug in boost programming. I love my phone and so glad i no longer want to run over it. Good luck to you

4 Messages

3 y ago

Hi i also have an LG Stylo 4 and i just got it reactivated yesterday. Well i paid my bill yesterday and it had been over 30 days since i had paid my last bill. Anyways this time if I'm not hooked up to Wi-Fi then the internet will not work. I'm dumbfounded have m no idea what's going on. Anyone???

Boost Care

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1K Messages

3 y ago

Hi there Butterfly1981. I would like to take a look at your account. Can you please send us a Private Message with your phone number and pin? Also, just in case, your zip code and closest street.

4 Messages

3 y ago

I called the support number and now it's fixed. I had to reset my phone. Thank u!

4 Messages

3 y ago

Christina1 Mine is fixed! I called the support number and i had to reset my phone, but it worked....

23 Messages

3 y ago

I dont knw. Boost mobile aint tryin to help nobody. All they do is give the same troubleshooting. I gave up talkin to boost. I give up. Me and my kids r goin to different provider. Boost can have this Lg Stylo 4 and shove it up their azz. Real talk💯

23 Messages

3 y ago

Cud u give me the number plz? i really appreciate it

58 Messages

2 y ago

Don't look for Boost to ever help you. Let me post my issue to you and what Boost wanted me to accept as a solution:


My Mom had me purchase, with her credit card, a moto e5 plus, phone for my Christmas gift on November 18, 2018, through the Boost Mobile website. When I activated the phone it wouldn't stay connected to the internet. I contacted Boost Mobile to ask for a refund and was told since it was past the 7 day warranty I would have to deal with Motorola. After three weeks of dealing with Motorola I was sent a new phone on January 18, 2019. I activated the phone the next day and had the exact same problem. I called Boost Mobile to again ask for a refund. I was again told it was past the 7 day warranty but I could use their Buy Back Program. I called them and was told the phone had to be activated for 30 days. Once again I called Boost Mobile. After being escalated up the chain numerous times asking for a refund I was told I was not eligible because Motorola had sent me a replacement phone. What the f? I told them if they had given me a refund when I first asked I wouldn't have a replacement phone. I have been a Boost customer for 8 years. Now I an stuck with a phone I paid for and cannot use and Boost Mobile refuses to make it right. Beware if you purchase a phone that has problems that Boost will NOT do anything to help. I am now out the money for the phone and Boost is to the good the money I paid. I will NOT stay with a company that has so little regard for its customers that it won't give a refund on a defective product and basically tells the customer too bad for you. I am switching cell phone carriers as soon as my month with Boost is up
UPDATE :Last night, Boost offered to credit my account $60 dollars so the issue would be settled. I refused as this is less than half of what I paid for the phone. Anything less than the full purchase price of the phone credited back to my credit card is unacceptable to me. Since saying no, I have heard nothing further from anyone at Boost. I will update if I do hear anything further.






58 Messages

2 y ago

Here's what they will tell you when the techs call. Reset the networks.. If that doesn't work reset the phone back to factory settings. If that doesn't work then they'll tell you to call the company which makes the phone. It's all a waste of time to be honest. As I have posted in a long post above about what happened to me with Boost. I suggest running as fast as you can to another company that offers free cell phones which is what I am doing next month when my month with Boost is up.

4 Messages

2 y ago

I am having this problem now. Does anyone know how to fix it?