SeaWolf's profile

Thu, May 11, 2017 11:00 AM

My Boost Mobile: the best way to manage your account on the go!

Update 12/11/17:

Check out the new landing page for My Boost Mobile and let us know what you think!


Boost Zone has been replaced with the My Boost Mobile app.  We've already begun delivering the new app to Android devices and it is available on the Apple iTunes store as well.  My Boost Mobile lets you manage your account and troubleshoot many issues with your phone without calling Care or visiting a store.


What can you do with the My Boost Mobile app?  It's easy to do things like:

  • View your bill or pay your bill
  • Purchase plan Add-ons
  • Manage payment options
  • Set up and/or manage Auto Re-Boost
  • Manage your account profile
  • Suspend or Unsuspend a lost or stolen phone
  • Check usage on your phone
  • Swap your number to a new phone
  • Find links to support for your device, services , even connect with other customers and come see us here on Community
  • Use App Chat to contact Boost Care live (this function is being rolled out in phases and may not be available for you yet)



Launching the app directs you to the Payments screen by default.  From there, simply use one of the icons at the top to navigate to other areas.


The new My Boost Mobile app is divided into four sections:

  • Account
  • Payments
  • Usage
  • Support


How do you get the new My Boost Mobile app? If you have an Apple device, you can download the My Boost Mobile app from the iTunes store as long as your device is on iOS 9 or higher or get the link from the My Boost Mobile landing page


 If you're on an Android device running 4.4 KitKat, you'll be notified that your app is ready to upgrade when you open your Boost Zone app.  The Boost Zone app will be removed and replaced with the My Boost Mobile app.


Though you can update through the Play Store, I recommend you wait until notified to update through the Boost Zone app.  Doing so ensures that Zone is removed from your device whereas the Play Store download will not remove Boost Zone.



If you have already updated through the Google Play store and now would like to remove Boost Zone from your phone, please follow these steps:

  1. Find My Boost Mobile app on the Google Play Store
  2. Uninstall My Boost Mobile
  3. Open the Boost Zone app from your device.  You should see a popup advising that an update is available for your app.  This is the My Boost Mobile update.  
  4. Accept the update and follow the prompts.  Boost Zone will start the process of installing My Boost Mobile and will then uninstall Boost Zone.


It's also a good idea to ensure that you have Auto Update turned on for the My Boost Mobile application so that you get all the new features as they become available and you always have the latest version on your device.





Have you updated to the My Boost Mobile app?  What do you think so far?

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745 Messages

4 y ago

Update 9/8/17:


Some customers on older versions of the My Boost app are receiving an error message when attempting to make a payment.

  • What you should know:  There is a new version of the My Boost Mobile app for Android and iOS.  You may not be able to make a payment until you update your app.  
  • What you should do:  Update to the latest version on Android.  Simply search for My Boost in the Play Store or go to My Apps and Games, select My Boost and update.

1 Message

4 y ago

I have been trying to un install the app and it just keep re installing which is annoying as I have no need for the app at all. 

3 Messages

4 y ago

 Just deleted it.

3 Messages

4 y ago

Updated and now can't even sign in. Since updating the app has become totally useless. I've even tried deleting and then reinstalling it, but it still won't work. What do I do now?

745 Messages

4 y ago

Are you still having issues this morning?

745 Messages

4 y ago

There wasn't an outage overnight, so I'm guessing it was down for maintenance.  Some forms of maintenance require that we make the site or the app unavailable.  We do these overnight because less customers are trying to use billing systems or the app during those times.  Since it's back up now, that would be my best guess but keep us updated if you have problems again.  

3 Messages

4 y ago

Reinstalled it again and now it's working, but I'd already had this version before, it's the new one. So, why wouldn't it do anything all night? I could log into the site but not the app.

4 y ago

Not all of your customers WANT this app. Some of us reload with a reboost card with a phone call and do not need this. The fact that it continuously installs itself without my permission is very frustrating. Every time, it will just be deleted. Would you folks please make this an optional download only available on google play or the apple store and quit forcing it on those of us who do not want it?

745 Messages

4 y ago

I appreciate the sentiment and will pass along your suggestion @Atomicspitfyre.  

2 Messages

2 y ago

Check out the new landing page for My Boost Mobile and let us know what you think! Boost Zone has been replaced with the My Boost Mobile