M

Fri, Mar 19, 2021 11:44 PM

I NEED HELP RIGHT NOW

I'm going to seriously lose it it. You've screwed me out of a $400 obsolete phone last year and I just purchased your new Samsung Galaxy s20fe and I was told on here I could use it with my account. I just logged in and hit swap device and put the phone IMEI and being told this isn't eligible to be swapped  

Responses

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937 Messages

3 m ago

So sorry about the hassle! Can you please confirm your phone number, PIN, and IMEI of the new device along the UICC ID SIM card information, so we can further assist you? - MichaelDe