Smk321's profile

Tue, Feb 5, 2019 9:00 AM

Not subscribed to hot spot Error.

I have a hot spot activated on my plan. It worked fine yesterday (used about 75M). Today when I tried to turn it on, it popped up an error message saying I am not subscribed. I’ve tried a few different things (restarting phone, etc.), but it still does not work.

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Responses

Boost Care

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3.6K Messages

2 y ago

Hey there @Smk321. We're sorry to hear you're having issues with our service. Would you please send us a private message with your phone number, and pin?

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~JoyP.

1 Message

10 m ago

Was this ever fixed? I have the same issue. Have spoken with 3 different agent, been referred to a Samsung tech and they are positive it's a carrier issue. Have done a complete factory reset on my phone. Did the ##727 trick. Literally nothing is working. I have used 0 gigs because it keeps saying I am not subscribed.

Boost Care

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1.9K Messages

10 m ago

Hi, Hooridun21. Thanks for contacting us. We received your private message. We'll continue to assist you in private.