Fleurescent's profile

Tue, Jun 27, 2017 9:00 AM

Are Pre-orders Still Shipping Today Despite Confirmations?

I haven't received a confirmation email for my purchase yesterday. 

I reached out to the VM team on Facebook last night and was told that I would receive a confirmation email within 4 hours. They said that almost 24 hours ago. 

I was also told that I would receive a tracking number for my phone today. I haven't received anything!

Are preorders still shipping out today? Thankfully I wrote down my order number on the checkout screen, so I'm able to look at my order here. What does "BP_FULFILLMENT" mean for my order status?

Thank you.

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2 Messages

4 y ago

I ordered on Friday and have yet to receive any confirmation or notification from VM. I submitted an email this morning to check on the order and no reply yet. I hope this is not indicative of their service but a very busy time and justifying this as a one time thing. Not off to a good start though. :disappointed_face:

4 Messages

4 y ago

I suggest messaging the VM team on Facebook. I received a reply and somewhat of a resolution from them within a few minutes. They contacted a different department and checked on my order.

I was told my package was sent to FedEx but wasn't given a tracking number yet. I'm supposed to receive a tracking number within the next 24-48 hours. I thought it was free 2-day shipping with the pre-order? I guess we'll see. I'll update here if/when I hear anything more.

Good luck!

1 Message

4 y ago

Still havent received a confirmation email from virgin mobile but I just checked my order again with the link you posted and I now have a tracking number. Est delivery is tomorrow. 

4 Messages

4 y ago

Thanks for letting me know, Celest!  It looks like we all have to work together in order to figure out what's going on.

Is the tracking number showing under "order status"? 

4 Messages

4 y ago

I just received my tracking number at 8:30pm EST. It went into my Gmail spam folder.

Thanks for your help, BMH.