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Thu, Feb 25, 2021 10:39 PM

Random Charges for Text Messages on Pay as You Go Plan

I am being charged for text messages every few days. I normally have the phone OFF and rarely send texts myself. When I check messages on the phone, there are rarely any. Sometimes when the text charge is shown on the bill it is a true charge but on occasion, the balance increases although the item is not shown as a credit. What is going on?

The "live" chat feature on the website does not work - it only provides automated information, and the customer support phone number does the same thing.

Responses

16 Messages

3 m ago

You're in luck!  They're now going to be charging you every time a call goes to voicemail!  So when you're phone is OFF and people are calling that number the meter is running.  Also now whenever you check your voicemail from a landline they will be charging you.  Of course all with ZERO notification of the changes to the Pay as you go Customers.  They're basically saying we hope you leave soon.

32 Messages

3 m ago

The previous response is correct.   Why would anyone continue to do business with Boost Mobile when they are so arrogantly deceptive?

1 Message

2 m ago

I.ve  had the same problem for almost 3 months. Many random  over charges coming up on my  pay as you go plan. Is there a cure for this? I was a Virgin Mobile customer for 10 years without any problem. Since being moved to Boost Mobile  this have turned into a real problem.

Boost Care

 • 

3.5K Messages

Thanks for reaching out about this! I've marked our message private so we can discuss your account. Would you be able to share more details about this issue?
- Fonsy82

32 Messages

Fonsy82, I am surprised you are not aware of Boost Mobile's new policy of billing for voice mail usage.   It has been going on for a month now.   Boost has asked me to be patient in the billing forum.   Those service reps can inform you.   If you find out anything please let us customers know because Boost is playing the silent con man.

Boost Care

 • 

3.2K Messages

Hi there, @ . Thanks for stopping by. Please know that customers on the Pay As You Go plan will be charged for airtime equal to 1 minute for incoming calls that are transferred to the voicemail. Also, they'll be charged for all messages delivered to the phone regardless if the messages are read or not. If you need further assistance, just let us know. We remain at your service.
- RossyC

32 Messages

I sure don't need "service" like that.

Boost Care

 • 

3.2K Messages

@ So sorry you feel this way. Get back to us if you need further assistance. We remain at your service.
- RossyC

19 Messages

1 m ago

Francisco,

That is not what we are seeing.

Our PAY-AS-YOU-GO bills show air time charges for the last few months for VOICEMAILs, and my phone has been turned OFF. THAT IS ILLEGAL BILLING.

The Phone is in my car for emergencies only.

Something changed last ~60 days and BOOST is NOW charging for VMs as airtime, even if phone is off.

I just spoke to CHARRIE, a Boost supervisor, and we confirmed this IS happening. She gave me a credit for the 2 months of VM charges, but that action is not enough. NEED THIS situation handled ASAP.  THIS IS A SYSTEMIC POLICY ISSUE.

Boost Care

 • 

1.4K Messages

Understood. Pay as you go is a sales expired plan only available for customer's who had it when it was still available. For that plan, customers will be charged for airtime equal to 1 minute for incoming calls that are transferred to a customer's voicemail.


- Francisco T.

Boost Care

 • 

1.8K Messages

Hi there! Thank you for contacting us and for the information. When did you call our center and got credited?
- Reinhardt_S

19 Messages

1 m ago

Upon further review,

The interesting fact about this is I am seeing a massive uptick in robo calls which goto voicemail for which I am being charged, and I have had this line for 20 years and never had this issue until April 2021.

Boost also has a hidden setting online where they will default-sell your phone number to massive advertising companies. Even if you opt-out now, the damage has been done and your phone is already out there.

ALL OF THESE incoming calls to VM which do not leave a messages are ROBO CALLS which are draining my account. THIS IS ILLEGAL and BOOST is taking you account funds this way.  They sell your phone # to make money, then they charge you for the VM event.

I would not be at all surprised if this is a tactic used by Boost to wipe out your P-A-Y-G account so you get off their network.

Boost Care

 • 

1.8K Messages

We definitely would like to look into this for you. 

We moved this conversation to the private channel to assist you..

Please send us your phone number and PIN code.


- Reinhardt_S

Boost Care

 • 

1.8K Messages

We are sorry. We are not able to access your account in a public channel for privacy and security reasons. Please follow the private conversation and sent us there your phone number and PIN code.
- Reinhardt_S

Boost Care

 • 

1.8K Messages

We understand.

We definitely would like to look into this for you. 

We moved this conversation to the private channel to assist you..

Please send us your phone number and PIN code.


- Reinhardt_S

Boost Care

 • 

1.8K Messages

Thank you for the information. We got access to your account and confirmed that for your Pay as you Go plan, you will be charged for airtime equal to 1 minute for incoming calls that are transferred to your voicemail. We are sorry about any inconvenience this might cause you. 

If you have any other question, please let us know. You may also contact us over the phone dialing 1-866-402-7366.
- Reinhardt_S

19 Messages

Your reply is not an answer and has been a waste of time. 

MAKE MY original POSTS PUBLIC AGAIN.

BOOST CANNOT CHARGE for AIR TIME on voicemails left to an inbox IF MY PHONE IS OFF. This is VOICEMAIL bill cramming and it is ILLEGAL.

I am contacting the FTC, consumer affairs, the BBB, and the FCC.

19 Messages

1 m ago

MY POSTS ARE secretly BEING MARKED AS PRIVATE so no one else can see them. BOOST knows this charge practice is not right. CALL THE FCC.

(edited)

6 Messages

Hi FLAMAEST

Thank you for your posts.  I was looking for causes of the many one minute charges for incoming calls since May 2. From the responses to your posts I found the culprit boost mobile which secretly started charging pay as you go customers for using the once free voicemail. Unlike the $5 monthly charge it did even bother to tell any customers. I saw your posts yesterday evening and wrote a comment which didn't show up somehow. I am looking for ways to stop the charge that is draining the account balance now. I will post this much to see how it goes. 

Nobody512

Boost Care

 • 

2.1K Messages

Hello, . Thank you for stopping by. We've marked your post as private for better assistance. Please send us your phone number and pin to further assist you. 
- Kira_M

19 Messages

@nobody512 correct.   The only way this is clearly going to be resolved is to go complain to the FCC. On the complaint form you will find the option selection for voicemail cramming. 

You can check for voicemail cramming yourself. Turn off your boost phone and call yourself and leave a voicemail from another phone line. Then check your boost account history and see if it charged you a fee....

Take a screenshot of everything and attach it to your complaint.

19 Messages

I hope you are right and they offer this option.

When I called however, I went all the way to the supervisor level and they told me they could not turn off voicemail. If they do not turn off voicemail, then this policy change was, by design, a scam to take your money and kill off the accounts.

32 Messages

I agree flamaest.   Less stressful to leave Boost Mobile and let the Class Action lawsuit run its course in the future.

32 Messages

1 m ago

I have several Boost accounts that are almost to zero balance and then I will stop any business with these Boost Mobile crooks.  I will be an active member in the Class Action lawsuit against these crooks.   Watching the Boost deception occurring here is both comical and incriminating.   "marked your post as private", "escalation",  "have patience"  -  ha ha ha ha ha

Boost Care

 • 

2.1K Messages

Hello, . Thank you for stopping by. We're sorry to know you feel that way. Is there anything we can help you with today? Please let us know. We're here to help. 
- Kira_M

32 Messages

Yes, there is.   Quit wasting your customers time and be honest with them by admitting you changed the billing structure without notifying the customer.   Actually you would be helping yourself by being more honest.

Boost Care

 • 

2.1K Messages

We're truly sorry for the inconvenience. If you'd like to, we can take a look at your account and verify the issue. 
- Kira_M

32 Messages

The issue is verified already.   You created the issue when you changed the billing structure without notifying the customer.   Maybe you could post your new billing structure that is related to the topic is this discussion and then leave the new billing structure posted for all to see rather than trying to hide it.

19 Messages

They will not post their new 'billing plan' because it is not legal and they know they will get sued right quick.

They sell your phone # to AD SCAMMERS, then charge you for ROBO-CALL VMs, even if your phone is turned off.  SCAM ALERT!!   ALL STOP!!


EVERYONE using this plan MUST GO TO THE FCC WEBSITE NOW!  VOICEMAIL CRAMMING!