Random Charges for Text Messages on Pay as You Go Plan
I am being charged for text messages every few days. I normally have the phone OFF and rarely send texts myself. When I check messages on the phone, there are rarely any. Sometimes when the text charge is shown on the bill it is a true charge but on occasion, the balance increases although the item is not shown as a credit. What is going on?
The "live" chat feature on the website does not work - it only provides automated information, and the customer support phone number does the same thing.